At Chester Charm Retreats, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or engage with our services.
1. Information We Collect
We may collect personal information from you when you:
- Make a reservation or booking
- Subscribe to our newsletter
- Fill out a contact form
- Interact with us on social media
- Send us an email or communicate with us
The types of personal information we may collect include, but are not limited to:
- Name
- Email address
- Phone number
- Payment information (processed securely)
- Preferences regarding your stay
- Any other information you provide to us
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and manage your bookings
- To communicate with you regarding your reservations and inquiries
- To send you promotional materials and newsletters (if you have opted in)
- To improve our services and website functionality
- To comply with legal obligations and regulatory requirements
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except in the following circumstances:
- To trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, marketing services) and who agree to keep this information confidential.
- When required by law or in response to a valid legal request.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is stored in secure networks and is only accessible by a limited number of individuals who have special access rights to such systems and are required to keep the information confidential.
5. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request the correction of any inaccurate information
- Request the deletion of your personal information
- Withdraw consent for us to process your data (where applicable)
To exercise any of these rights, please contact us using the information provided below.
6. Cookies
Our website may use cookies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Chester Charm Retreats
Hero Equestrian Centre
Oak Bank Lane
Chester CH2 4ER
info@unitywellensssheritagecommunity.co.uk
info@chestercharmretreats.co.uk
012144440060
Thank you for choosing Chester Charm Retreats. We value your privacy and are committed to protecting your personal information.